Customer Success Operating Model
Four-week cohort for CS managers designing onboarding flows, health-score systems, and expansion motions.
4 weeks$1,099
What you'll learn
Four-week cohort for CS managers designing onboarding flows, health-score systems, and expansion motions.
How the program runs
A structured cadence with mandatory checkpoints — every phase is evaluator-signed before you move on.
- Phase 1Required
Segmentation
Segmentation — phase 1 of Customer Success Operating Model.
1 week
- Phase 2Required
Onboarding design
Onboarding design — phase 2 of Customer Success Operating Model.
1 week
- Phase 3Required
Health scoring
Health scoring — phase 3 of Customer Success Operating Model.
1 week
- Phase 4Required
Expansion playbooks
Expansion playbooks — phase 4 of Customer Success Operating Model.
1 week
Outcomes
- Phase-by-phase audit trail you can export
- Structured mentoring and live office hours
- Evaluator sign-off before advancement
- Completion record with verifiable artifacts
What it costs
$1,099One-time payment
Includes platform access, all phases, mentoring sessions, and your completion record.